KB User's Guide - 2017 KB User Group Meeting Recordings

This document contains the recordings of all formal presentations from the 2017 KB User Group Meeting.

    KB Admin Flash Talks

    Four of our KB admins gave short presentations describing specific KB-related projects they have worked on in the past year.

    Displaying KB Documents in WordPress - Sara Hagen

    Connecting an ITSM Tool to Your KB Content - Kevin Boerschinger

    Using the KB to Develop a Service Catalog - Jonathan Greene

    Using the KB for Service Desk Staff Training - Shawn Lee

    Embedding Content in a KB Document - Leah Scheide

    This presentation covers different types of external content that can be embedded in a KB document.

    API Workshop Part II - Weizhong Wang

    This breakout session served as a followup to an earlier API Workshop, and focuses on some specific use cases for the KB API. If you did not attend the initial workshop, you can find the recording here: KB User's Guide - 2017 API Workshop Recording

    Chatbot Demonstration - Weizhong Wang

    This is a demonstration of an experimental chatbot developed for the KB. It uses natural language processing and the KB's API to communicate with and perform searches for an end user via instant messaging.

    Questions / Wrap-Up

    This is the final discussion, Q&A, and wrap-up portion of the KB User Group Meeting.