Results: 1–20 of 88

KB User's Guide - Topics Tab - Audiences

Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...

• Group: KB User's Guide
• Views this week: 26
• Total views: 45699

ID: 36845

KB User's Guide - Document Expiration

This document provides a broad overview of the document expiration process and what happens when a document expires.

• Group: KB User's Guide
• Views this week: 26
• Total views: 18163

ID: 122419

KB User's Guide - Documents Tab - Reviewing Expiring Documents

This document explains how to track expiring documents and ensure that they are reviewed prior to expiration.

• Group: KB User's Guide
• Views this week: 30
• Total views: 25162

ID: 12072

KB User's Guide - Documents Tab - Viewing and Editing Templates

The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.

• Group: KB User's Guide
• Views this week: 16
• Total views: 35485

ID: 36761

KB User's Guide - Documents Tab - Review and Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 26
• Total views: 39907

ID: 5241

KB User's Guide - Documents Tab - Document Review Screen Actions

This document will describe the various action buttons that are available on the document review screen along with their functions.

• Group: KB User's Guide
• Views this week: 11
• Total views: 35373

ID: 19000

KB User's Guide - Documents Tab - Left Navigation Bar Links

This document describes the pages linked from the side navigation under the Documents tab in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 34
• Total views: 67686

ID: 8537

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Description of HTML editor buttons in KB Admin Tools

• Group: KB User's Guide
• Views this week: 25
• Total views: 162620

ID: 14927

KB User's Guide - Documents Tab - Basic HTML Commands

This document provides basic HTML commands that are needed for creating KnowledgeBase documents.

• Group: KB User's Guide
• Views this week: 27
• Total views: 53425

ID: 3469

KB User's Guide - Documents Tab - Document Style Guidelines

This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...

• Group: KB User's Guide
• Views this week: 64
• Total views: 101630

ID: 5304

KB User's Guide - Documents Tab - Create a Table of Contents

The Table of Contents feature allows you to easily generate a linked list of content at the top of (or really, anywhere) in your document. Users visiting your page can easily navigate to precise section that interests them. Note: the Table of ...

• Group: KB User's Guide
• Views this week: 20
• Total views: 17088

ID: 36923

KB User's Guide - Documents Tab - Viewing the Document Activity Log

This document describes how to view and understand the Activity Log for a KB document, which contains the complete record of all changes that have been made to a document over time.

• Group: KB User's Guide
• Views this week: 27
• Total views: 6487

ID: 154907

KB User's Guide - Documents Tab - Minor vs Major Document Changes

When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.

• Group: KB User's Guide
• Views this week: 28
• Total views: 26071

ID: 109513

KB User's Guide - Documents Tab - How To View a Document's Version History

This document details how to view a document's version history, which allows you to view the history of saved changes for a document.

• Group: KB User's Guide
• Views this week: 23
• Total views: 47220

ID: 6534

KB User's Guide - Documents Tab - Moving a Document to the Trash

While archiving is the main way to retire an unneeded document, there are instances where moving it to the trash may be more appropriate—for example, if the document was created for testing purposes, or if it was a duplicate.

• Group: KB User's Guide
• Views this week: 27
• Total views: 45796

ID: 5724

KB User's Guide - Documents Tab - Overview of Document Settings

This document gives an overview of the section settings contained in the right side panel of the document edit screen.

• Group: KB User's Guide
• Views this week: 33
• Total views: 9392

ID: 154863

KB User's Guide - Enabling Dark Mode for the TinyMCE Editor

This document describes how a KB author can set a preference for the TinyMCE WYSIWYG editor to load in dark mode when editing KB documents.

• Group: KB User's Guide
• Views this week: 19
• Total views: 1892

ID: 159194

KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents

This document explains how to transfer document ownership from one user to another, either by editing an individual document to reassign ownership, or, by performing a Batch Update to reassign many documents at once.

• Group: KB User's Guide
• Views this week: 22
• Total views: 29520

ID: 92831

KB User's Guide - Documents Tab - Image Guidelines

This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.

• Group: KB User's Guide
• Views this week: 56
• Total views: 78735

ID: 4643

KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Word or Google Docs

This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.

• Group: KB User's Guide
• Views this week: 28
• Total views: 42398

ID: 21357