D2L - Student Does Not See One or More of their Classes in their Course List

When a UW Colleges Campus or Online (ONL) student reports some or all of the classes they are enrolled in are not listed in their D2L course list, follow the steps below to troubleshoot the issue.

1. Confirm that they registered before today. The D2L/Prism integration process runs overnight so courses registered for today can't be viewed in D2L until tomorrow.

2. If it is months before the semester starts, those courses may not be in D2L yet. 

3. If it is a Colleges Online course, it may not be ready yet. Colleges Online courses are only made viewable in the My Courses widget after course content has been copied into them.

4. If they are unable to get into D2L at all, ask if they are a Flex student. Flex courses are on a different instance of D2L. We do not have access to it. Technical support for Flex: http://ce.uwex.edu/technical-support/

5. Students should see their registered courses listed with a start date next to it in their My Courses widget on the right column of the D2L homepage. The link to their course D2L site will not be active until the start date.

  • UW Colleges Campus classes are not accessible to students until the first day of instruction for the term.
  • UW Colleges Online classes are accessible by students one week prior to the first day of instruction for the term.  NOTE: If Online classes begin on a Tuesday then students will not be able to access their classes until the previous Tuesday, e.g., Labor Day. Online courses have the letter Q in their section identification. For example, Q381.

To identify what institution's classes the student is enrolled in, log into PRISM and look up the student's Enrollment Summary. If the student is enrolled in classes which begin with a "Q" they are a UW Colleges Online student. If their class IDs begins with any letter other than Q, the student is enrolled at one of the 13 UW Colleges campuses. If the student has a mix of classes with some class IDs beginning with a Q and some beginning with another letter, the student is enrolled in both Campus and Online classes.

The UW Colleges D2L log in page for both Campuses and Online is https://d2l.uwc.edu/

4. If the term has already begun, but the student just enrolled in the class it can take up to 24 hours from the time the student registered for the class to appear in D2L. 

5. D2L course sites are not accessible to students after the next term begins. If the student is attempting to retrieve files from the prior term D2L site instruct them to contact the instructor for the course to request a copy of the data they were trying to retrieve.

Keywords:Online, ONL, D2L, UWC, UW Colleges, customer, user, student, account, class, classes, course, courses, available, accessible, viewable, view   Doc ID:35640
Owner:Ken R.Group:UW-Extension and Colleges
Created:2013-12-05 18:07 CSTUpdated:2016-03-17 15:01 CST
Sites:UW-Extension and Colleges
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