Accessing Email Headers in Outlook

This document explains how to get the header information from email. This covers Outlook: 2007, 2010, and Outlook Web App (OWA)



Microsoft Outlook 2010

The source and path an email message travels before it's delivered to your Inbox is know as the email header.  Central IT Security staff sometimes need email header data  to identify and block incoming Phishing and SPAM messages at the email server.  Email header data is also required to identify why an outgoing email message is returned to the sender as undeliverable.
  
This guide describes how from within the Microsoft Outlook 2010 application, you can access email headers from an email message sent to your UW Colleges or UW Extension email account.

1. Open MS Outlook 2010 and locate the email message for which you want to view the header, and then open the message.

2. From within the open email message click on the File tab.

Email Message
3. Double click the Properties button. 

Properties
4. A window opens which displays the properties of the email message.  The data in the section titled Internet headers is the information you want. 

Display Properties

5. Highlight the entire contents in the Internet headers window, then right click somewhere on the highlighted text, and then click on Copy.

Internet Headers - Copy

6. Paste the data into a MS Word document, email message, or Service Center incident ticket, and then send as requested to the UWCX Central IT staff person who requested the email header.

OWA (Outlook Web Access client)

1. Once logged into Outlook web mail (OWA), open up the email that you need the headers for and click on the “Message Details” button which will be the icon with the open envelope and the paper in front of it. It is circled in the image below. Note:  you cannot do this using only the viewing pane, you have to actually open the email to access the headers.

Message Details

2. In Message Details, the text box labeled “Internet Mail Headers” will be the information we need. You can copy and paste these into a response to us.
 
Headers
 



Keywords:header, information, message, sender, SPAM   Doc ID:36205
Owner:Eric B.Group:UW-Extension and Colleges
Created:2013-12-26 14:39 CDTUpdated:2014-09-10 15:19 CDT
Sites:UW-Extension and Colleges
Feedback:  0   0