Topics Map > IT

Repeatedly Receiving Popup to Add Authentication for Lync 2011

This document explains how to fix the problem of a recurring Keychain popup to add authentication in Lync 2011.


If the user is unable to log in to Lync 2011 nad keeps getting a Keychain popup to add authentication, use Shift  + Command + G and type ~/Library/Keychains.

Once the folder opens:
  • If found, remove the OC_KeyContainer file.
  • Cut and paste all the remaining MS- and Lync-related files and place them in a tempfolder on the desktop.
  • Reboot and attempt Lync authentication again.
  • If this works, trash the tempfolder and certs. 



Keywords:lync, keychain, authentication, login, apple, mac, 2011   Doc ID:39263
Owner:Tom R.Group:UW-Extension and Colleges
Created:2014-04-18 09:57 CDTUpdated:2014-04-18 11:17 CDT
Sites:UW-Extension and Colleges
Feedback:  0   0