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PRISM - Troubleshoot Errors when Attempting to Enroll in an ONL Course

A UW Colleges Online (ONL) student or a current student at any of the other 2 year Colleges campuses receives one of the following error messages while attempting to enroll in a UW Colleges Online course.


 
  • Online Enrollment Information (22000,8) Prior to enrolling in an online course, please select the link - Online Class Information - which outlines details regarding online course enrollment.
  • This action cannot be completed.
  • This transaction has to be canceled.
  • An Error has occurred that has stopped this transaction.
 
IMPORTANT NOTES:  
  • You must complete the steps documented below in order, and exactly as they are written if you wish to resolve the issue which is causing the error message you are receiving.
  • If a step is missed, or you complete the steps out of the order in which they are documented below, you will have to start the entire process over again from the very beginning, by closing all open windows and tabs of your web browser application (completely close the application).
1. Log out of the PRISM website, and close the browser tab where the PRISM log in web page is open. 
a. Clear the cache and History of your Browser, e.g., Internet Explorer, Mozilla Firefox, Google Chrome, Safari.
b. Close your Internet browser application.  It is also recommended you restart the computer.
c. Start your Internet browser application. 
d. Open the PRISM website, https://ssfastar.services.wisc.edu/psp/uwcprd/?cmd=login&languageCd=ENG&, and log in.  
e. In PRISM navigate to:  Self Service  ?  Enrollment  ?  Enrollment: Add Classes
f. Select the term for which you want to enroll in classes.


 
2. In the Add Classes window you must first select a term.  After selecting a term you must check the 
"View Online Classes" checkbox.  Next you must click Please Read Prior to Enrolling in Online Class.  

a. If the “View Online Classes” selection box is not visible the student must log out of PRISM, and then log into PRISM again and then begin these instructions with step 1e. 

3. The Online Course Information window opens, you must click Select After Reading Information.  
 
You are returned to the Add Classes window.  


4. From the Add Classes window you should now be able to successfully register for UW Colleges Online classes. 

  • If you previously added a course to your Shopping Cart, the course may still be in your shopping cart.  Check your shopping cart before selecting any classes.
  • If  your shopping cart is empty, youu may now search for and add classes to your shoppihg cart.
  • You can select and enroll in one or multiple classes.  When you have all the classes in which you intend to enroll in your shopping cart continue the enrollment process by clicking "PROCEED TO STEP 2 of 3". 

5. To successfully complete the transaction and enroll in the course(s) within  your shopping cart, you must click “Please read financial terms”.

You must acknowledge you've read and understood the financial terms, by then clicking OK.
 
When you are returned to your shopping cart, you must click “Finish enrolling”, to complete this process.



Additional PRISM Troubleshooting Information

  • Students must check the “View Online Classes” checkbox every time they start a new PRISM session in which they wish to enroll in an UW Colleges Online class.

This is not a one-time-only, once-a-day, once-a-week, or once-per-semester task.  If a student registers for an ONL class today, and then attempts to add another online class later the same day in a new PRISM session, the student must again check the “View Online Classes” box, read the Online course information ,and agree to the financial terms.
 
  • If you are using Internet Explorer as your web browser application, some issues can be resolved by opening the PRISM website in “Compatibility View”.

To setup PRISM with compatibility view, complete the following instructions for your version of Internet Explorer.

Internet Explorer 9 & 10:
 
1. In Internet Explorer 10 open the website which you want to view in compatibility mode.
  2. Click to open the Tools menu, and then click on Compatibility View Settings.
  3. Type "wisc.edu" into the Add this website: dialogue box, and then click Add.  Click Close.
  4. The page refreshes and opens in compatibility view.
  
Internet Explorer 11:
 
1. Click on the Socket icon.
2. Click on Compatibility View Settings.
3. Type "wisc.edu" into the Add this website: dialogue box, and then click Add. Click Close.
4. The page refreshes and opens in compatibility view.
 
Internet Explorer 11 (Alternate):
 
1. In Internet Explorer 11 open the website which you want to view in compatibility mode.
2. Press the ALT key to display the menu bar, then click the Tools menu, and then click on Compatibility
     View Settings.
3. Type "wisc.edu" into the Add this website: dialogue box, and then click Add. Click Close.
4. The page refreshes and opens in compatibility view.

  • Clear both the Cache and History.
  • Start with a clean browser session; completely close all open windows and tabs.  Re-open your browser app.




Keywords:ONL, onl, Online, colleges, uw, uwc, view, see, missing, PRISM, register, enroll, add, error, class, classes, course, courses   Doc ID:39651
Owner:Ken R.Group:UW-Extension and Colleges
Created:2014-04-29 18:48 CDTUpdated:2014-05-06 07:38 CDT
Sites:UW-Extension and Colleges
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