Self Service Password Portal - Forgotten Password Recovery Instructions
To begin an account password recovery start by accessing the Self Service Portal at this URL https://selfservice.uwex.uwc.edu/
Instructions for students and faculty or staff who have enrolled in the self-service portal and want to recover an account password.
Enter your username and click Forgot Password?
- Fac/Staff (firstname.lastname i.e. john.smith)
- Students (First part of your student email i.e. firstname.lastname@example.org)
Select one of the authentication types available.
Continue below to read recovery instructions for 3 Challenge Answers
Below the 3 Challenge Answer recovery instructions are the One Time Passcode recovery instructions.
*One Time Passcode will send an email or text depending upon your default One Time Passcode setting.
If you choose the 3 Challenge Questions, select a unique question at each drop down. Then provide the answer to each unique question. When complete a continue button will appear on the left side of the cancel button. Click the continue button to proceed.
*Each drop down selection will need to have a unique question.
*If you answer a question incorrectly you will not be able to proceed to the password reset. You will be asked to answer the questions again.
*If you have forgotten an answer, please go back to the recovery options and choose the One Time Passcode or contact Client Services for assistance.
After completing the challenge questions a password reset page will appear. Type in a new password following the rules listed. Confirm by typing in the password again and select continue.
If you select the One Time Passcode you will receive a recovery email or text message (Recovery email displayed in the image above). Enter the One Time Passcode in the select field and click continue.
*The recovery method will send to your default delivery option.
*Clicking the link Select an alternate recovery method will allow you to choose another method.
*To change your default delivery option, access your Account Management page by logging into the Self Service Portal.
After completing the One Time Passcode a password reset page will appear. Type in a new password following the rules listed. Confirm by typing in the password again and select continue.