Self Service Password Portal - Forgotten Password Recovery Instructions

Instructions for students and faculty or staff who have enrolled in the self-service portal and want to recover an account password.

To begin an account password recovery start by accessing the Self Service Portal at this URL https://selfservice.uwex.uwc.edu/ 


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Enter your username and click Forgot Password?
  • Fac/Staff (firstname.lastname   i.e.  john.smith)
  • Students  (First part of your student email i.e. johns9900@students.uwc.edu)

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Select one of the authentication types available.
Continue below to read recovery instructions for 3 Challenge Answers
Below the 3 Challenge Answer recovery instructions are the One Time Passcode recovery instructions. 
*One Time Passcode will send an email or text depending upon your default One Time Passcode setting. 

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If you choose the 3 Challenge Questions, select a unique question at each drop down. Then provide the answer to each unique question. When complete a continue button will appear on the left side of the cancel button. Click the continue button to proceed.
*Each drop down selection will need to have a unique question.
*If you answer a question incorrectly you will not be able to proceed to the password reset. You will be asked to answer the questions again.
*If you have forgotten an answer, please go back to the recovery options and choose the One Time Passcode or contact Client Services for assistance.

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After completing the challenge questions a password reset page will appear.
Type in a new password following the rules listed. Confirm by typing in the password again and select continue.

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If you select the One Time Passcode you will receive a recovery email or text message (Recovery email displayed in the image above). Enter the One Time Passcode in the select field and click continue.
*The recovery method will send to your default delivery option.
*Clicking the link Select an alternate recovery method will allow you to choose another method.
*To change your default delivery option, access your Account Management page by logging into the Self Service Portal.

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After completing the One Time Passcode a password reset page will appear. Type in a new password following the rules listed. Confirm by typing in the password again and select continue.







Keywords:self-service, self, service, forgot, password, portalguard, portal, guard, recovery, forgotten   Doc ID:77461
Owner:Tom R.Group:UW-Extension and Colleges
Created:2017-10-18 14:11 CSTUpdated:2017-10-26 07:09 CST
Sites:UW-Extension and Colleges
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