Self Service Password Enrollment FAQ

Frequently Asked Questions Guide:

How often do I change my password?
  • Passwords expire every 180 days.
How will I know when my password expires?
  • There are several ways you'll be notified, see the list below.
    • When you enroll in the self service password portal, you will receive a calendar reminder. (You will need to accept the calendar event) 
    • You will begin to receive email reminders starting 10 days before your password expires.
    • After enrolling you can login to the Self Service Password Portal and see your password expiration date.
    • If you login to a campus computer a few days before your password expires. A notice on the login screen will indicating your password is going to expire soon. 
Where do I go to change my password?
What is the password minimum length requirement?
  • Passwords must be at least 8 characters long.
Does my password need special characters or numbers?
  • There are some rules you'll need to follow when creating a password. Your password must contain 1 lowercase character, 1 uppercase character, 1 numerical character, and 1 special character.
When I enroll, do I have to setup questions and answers or use a mobile phone number?
  1. Setting up questions and answers are optional. Adding a mobile phone number is also optional. You will be required to provide an alternative email address. 
What can I do if I can't find my mobile device provided in the list when I enroll?
  • Please skip the mobile device setup for now and complete the password enrollment. After completing the enrollment, we recommend you submit a support request, letting us know who your mobile provide is. We'll work on adding the provide and get back to you. 
I forgot my username or network ID?

Where can I find more information about the password policy?
  1. For more information on the password policy please visit the Central IT homepage. https://cits.uwex.uwc.edu/







Keywords:Self, Service, Password, Enrollment, FAQ, Self-Serice, Login, Username, network ID   Doc ID:79024
Owner:Tom R.Group:UW-Extension and Colleges
Created:2018-01-05 11:32 CSTUpdated:2018-01-08 07:47 CST
Sites:UW-Extension and Colleges
CleanURL:https://kb.uwex.uwc.edu/self-service-password-enrollment-faq
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