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KB User's Guide - Contact the KB Team

The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..

Submit a Support Request

Support requests and inquiries can be submitted to the KB team by emailing The KB teams strives to reply to:

  • Urgent requests within 1-4 hours
  • Standard requests within 1-2 business days

Request a New KB Site

If you are ready to request a new KB space, please submit a new KB site questionnaire. Or, learn more about the Knowledgebase, Campus partners, institution partners, and the services offered.

Emergency, After Hours, or Holiday Requests

If your request is an emergency, after hours, or on a holiday, email the KB Team ( and contact the DoIT Help Desk ( The Help Desk is available via phone, email, and live chat

If there is an outage or degraded service, the Help Desk will post an outage and escalate the status of the request with the KB team. Help Desk representatives will follow an internal escalation process. This includes notifying the the lead technologist(s) and the service coordinator.

Note:  The KB team primarily responds during normal business hours. Outages, degraded service, and emergencies are addressed on an as-needed basis. After being notified of a service disruption the KB team will make a best effort attempt to restore services as quickly as is feasible and provide an updates on the status of the request.

Keywordscontact us get support help request KnowledgeBase team email phone escalation process report problems issues outages site downDoc ID113672
OwnerLeah S.GroupKB User's Guide
Created2021-09-13 18:33:01Updated2023-07-13 12:15:32
SitesKB User's Guide
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