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KB User's Guide - General Info - KB Features

An introduction to the features of the KnowledgeBase.

Site Functionality

Built-in features to get started:

  • External site - a public website to provide content to end users.
  • Internal site - a password-protected resource on which to store group-specific policies, procedures, and processes.
  • Searchability - natural language, full-text, and attachment search options.
  • Built-in mobile version for smartphones, tablets, and other mobile devices.
  • Nightly data backups.

Site Administration

Manage the functionality and appearance of your KB:

  • Web-based administration, including user authentication and authorization.
  • Dynamic page modules ensure site content is always up-to-date.
  • Full administrative control over documents, presentation, administrative users, and group relationships.
  • Custom appearance - KB Staff can help to implement distinctive site style.
  • Custom topics assist with document categorization and site organization.
  • Batch tools to facilitate large-scale updates.

Content Creation

Easily assemble quality documentation:

  • What You See is What You Get (WYSIWYG) and HTML editor modes allow documents to be created by authors of varying levels of technical expertise.
  • Easy-to-use import feature lets site administrators upload existing content in XML format.
  • Customizable templates speed up the creation of new documents and ensure consistent structure and formatting.
  • Document- and site-specific attachments help authors and admins keep track of files they need to embed or link in documents.
  • Custom tags allow fine-grained control of where content is presented.

Content Sharing

Prevent duplication of effort, simplify the search process, and improve overall user experience:

  • Document sharing across partner sites.
  • News posting and RSS capabilities.
  • Document portability via content export feature.

Content Management

Keep documentation accurate:

  • Receive automatic document review reminders.
  • Utilize document preview and code validation options.
  • Schedule document activation and expiration.
  • Review past document comments, actions, and revisions.
  • Attach site-specific headers and footers to provide visual queues to users.
  • Collect document-specific feedback from site users.

Keywordsfunctionality usage purpose description backgroundDoc ID24584
OwnerLeah S.GroupKB User's Guide
Created2012-06-06 09:05:16Updated2024-03-05 16:30:39
SitesKB User's Guide
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