KB User's Guide - Training - Basic Administrator Training

Welcome Brand New KB Admin

• Roles and Responsibilities of your KB
• What New KB Admins should consider
• KB Site Functionality
• Strategies to enter a long document into your KB

Your Users (e.g. KB Site Authors and fellow Admins)

• Adding users into the Users tab.
• Restrict document access to a subset of users.
• Restrict a user's publish rights to a specific topic.

Your KB site's look and feel

• Site Components
• Content modules
• Side Modules

Apply your finalized topic tree to the KB

• Create your topic tree
• Set user expectation of each topic by creating a search results topic description.

Determine the Workflow of your documents

• Document Workflow
• Training those who do not have publish rights to Request Activation of a document
• Transfer document to another owner
  

See Also:

• KB User's Guide - User Training: How to Guide Those Visiting Your Live KB Site
• KB User's Guide - Training - Author Training