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KB User's Guide - General Info - Internal and External Live Sites

This document will discuss the differences in the appearance of live KnowledgeBase sites.

    Live Site URLs

    The URL for the external site look like this: , e.g.

    The URL for the internal site look like this: , e.g.

    Differences Between an External and Internal Site

    The external site can be accessed by the public, specifically, anyone with access to the internet. Documents published to your external site will be indexed by search engines, like Google (though indexing can be disabled if desired).

    The internal site can only be accessed by the following authorized individuals:

    Users with valid campus credentials will also be able to authenticate to your internal site, though they will only have access to external documents and any that have been published with the Campus Access setting enabled.

    An internal KB site will also include the following:

    • A "Sign out" link in the upper right-hand corner.
    • The following links in the footer:

    Changing the Appearance of the Live Site(s)

    If you are an admin for your KB group space, there are a number of ways you can customize your internal and external sites to present different options to site visitors. Please see the below resources for more information:

    Keywordskb space kb group kb subsite liveDoc ID22400
    OwnerLeah S.GroupKB User's Guide
    Created2012-01-25 16:25:56Updated2023-11-20 13:20:09
    SitesKB User's Guide
    Feedback  1   0