Knowledgebase User's Guide - Contact and Support Information
Last updated on 2025-08-19
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents.
Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).- Group: KB User's Guide
- Views this week: 72
- Total views: 18312
KB Users Guide - General Info - New KnowledgeBase (KB) Space Creation Questionnaire
Last updated on 2023-06-01
University of Wisconsin - Madison faculty and staff may request a KB space of their own, free of charge. For an idea of the overall look and feel of a KB site, please see our UW Demo Site. We have a questionnaire that we'd like UW faculty/ staff to ...- Group: KB User's Guide
- Views this week: 61
- Total views: 49833
KB User's Guide - Transitioning Group Authorization Rules for Workday (UW-Madison) [Campus login required]
Last updated on 2025-06-09
This document describes the process for migrating away from Group Authorization rules that rely on the wiscEduUDDS attribute, which is required to keep your rules functioning correctly after UDDS is retired on June 23, 2025.- Group: KB User's Guide
- Views this week: 0
- Total views: 9
KB User's Guide - Explanation of User Types and Access Levels
Last updated on 2024-09-03
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.- Group: KB User's Guide
- Views this week: 88
- Total views: 41786
KB User's Guide - Sensitive and Restricted Data Policy
Last updated on 2025-12-02
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.- Group: KB User's Guide
- Views this week: 85
- Total views: 12285
KB User's Guide - General Info - Checking KB Documents for Accessibility
Last updated on 2025-10-22
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.- Group: KB User's Guide
- Views this week: 81
- Total views: 38524
KB User's Guide - Using Manifest to Authorize Users for the KB
Last updated on 2025-10-21
This document describes how you can use the UW-Madison Manifest service to provide access to your KB, either to automatically authorize a group of users for your internal KB, or to provision NetIDs for external collaborators that need access.- Group: KB User's Guide
- Views this week: 81
- Total views: 23201
KB User's Guide - General Info - KB Features
Last updated on 2025-10-21
An introduction to the features of the KnowledgeBase.- Group: KB User's Guide
- Views this week: 66
- Total views: 33292
KB User's Guide - API - What is an API?
Last updated on 2025-10-21
This document provides a general description of what an Application Programming Interface (API) is, as well as some helpful references in learning more about how you can use the KB APIs to pull KB data into other applications.- Group: KB User's Guide
- Views this week: 63
- Total views: 31093
KB User's Guide - Documents Tab - Minor vs Major Document Changes
Last updated on 2025-10-15
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.- Group: KB User's Guide
- Views this week: 72
- Total views: 21505
KB User's Guide - KnowledgeBase Service Roadmap [Campus login required]
Last updated on 2025-10-14
We are continually working to maintain and improve the UW KnowledgeBase service. Please see the table below for an overview of the projects we are working on in the current fiscal year.- Group: KB User's Guide
- Views this week: 0
- Total views: 0
KB Users Guide - General Info - Questions Brand New KB Admins Should Consider
Last updated on 2025-10-13
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.- Group: KB User's Guide
- Views this week: 92
- Total views: 48140
KB User's Guide - Document Edit Screen Overview
Last updated on 2025-10-08
This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.- Group: KB User's Guide
- Views this week: 98
- Total views: 6431
KB User's Guide - KnowledgeBase Accessibility Information
Last updated on 2025-10-01
This document provides information on the KnowledgeBase (KB) service with regards to accessibility. This includes the process for requesting a copy the KB's current Accessibility Conformance Report (ACR), as well as how to report an accessibility ...- Group: KB User's Guide
- Views this week: 32
- Total views: 1012
KB User's Guide - Document Edit Screen Transition FAQ
Last updated on 2025-09-18
This document answers some common questions about the transition to the new document editing interface in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 91
- Total views: 5092
KB User's Guide - General Info - Creating a KB Admin Alert
Last updated on 2025-09-18
If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 55
- Total views: 20310
KB User's Guide - Introduction to the KnowledgeBase Environment
Last updated on 2025-09-18
The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.- Group: KB User's Guide
- Views this week: 49
- Total views: 31610
KB User's Guide - Using the UDDS Mapping Tool [Campus login required]
Last updated on 2025-08-12
This document describes how to use the UDDS Mapping Tool to determine which Workday Supervisory Org (Sup Org) or Cost Center most closely matches the UDDS code you were previously using for KB Group Authorization rules.- Group: KB User's Guide
- Views this week: 0
- Total views: 2
KB User's Guide - General Info - Live Search Results Screen and Its Features
Last updated on 2025-08-01
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...- Group: KB User's Guide
- Views this week: 120
- Total views: 48903
KB User's Guide - Settings - Updating a Group Contact
Last updated on 2025-06-30
All KB spaces must have a primary contact listed with at least one name and email address, known as the group space contact. This document will show you how to update the group contact field when this role is changing within your unit.- Group: KB User's Guide
- Views this week: 64
- Total views: 31764
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