Results: 21-40 of 42

KB User's Guide - Documents Tab - Minor vs Major Document Changes

Last updated on 2023-10-12
When publishing a change to an existing KB document, the change will be marked as either "major" or "minor". This document describes how this designation is determined, as well as the effects of publishing a major change.
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 13603
ID: 109513

KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics

Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 41622
ID: 64418

My KB Group Space: A First Look

Last updated on 2023-09-06
Please review this very high level document which paints the KB in very broad strokes.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 22379
ID: 36806

KB User's Guide - General Info - How to Hide Topic Breadcrumbs

Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.
  • Group: KB User's Guide
  • Views this week: 2
  • Total views: 11344
ID: 112059

KB User's Guide - General Info - Table of Contents

Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 74806
ID: 5233

KB User's Guide - General Info - XML (RSS) Display Options

Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...
  • Group: KB User's Guide
  • Views this week: 9
  • Total views: 40383
ID: 15136

KB User's Guide - General Info - Creating a KB Admin Alert

Last updated on 2023-08-08
If you have important information you need to communicate to all authors in your KB group space, you may create a KB Admin Alert, which will display as a persistent banner in the KB Admin Tools.
  • Group: KB User's Guide
  • Views this week: 3
  • Total views: 14317
ID: 104160

About the KnowledgeBase

Last updated on 2023-07-25
Why not the KB?
  • Group: KB User's Guide
  • Views this week: 14
  • Total views: 211439
ID: 3

KB User's Guide - General Info - Subscribe to Changes

Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.
  • Group: KB User's Guide
  • Views this week: 4
  • Total views: 26849
ID: 13761

KB User's Guide - General Info - Embedding KB Content in Another Website

Last updated on 2023-07-24
This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.
  • Group: KB User's Guide
  • Views this week: 1
  • Total views: 20694
ID: 81509

KB User's Guide - General Info - KnowledgeBase Search Tips

Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).
  • Group: KB User's Guide
  • Views this week: 1
  • Total views: 26373
ID: 44333

KB User's Guide - Settings - Updating a Group Contact

Last updated on 2023-07-19
When a KB group space is created by the KB Team, the group is assigned a group Contact Name and Email Address, as prescribed by the person requesting the site. The group space Contact can be one or more people. The groups contact can also be a ...
  • Group: KB User's Guide
  • Views this week: 4
  • Total views: 23528
ID: 36747

KB User's Guide - Contact the KB Team

Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..
  • Group: KB User's Guide
  • Views this week: 1
  • Total views: 10648
ID: 113672

KB User's Guide - General Info - View Your Institution Sitemap

Last updated on 2023-06-30
Search engine web crawlers read your Institution's site map (and consequently its content) to intelligently crawl your site. It provides valuable metadata associated with the KB documents listed in that sitemap. Metadata is information about a KB ...
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 27248
ID: 55719

KB User's Guide - General Info - Embed a Google Calendar into a Document

Last updated on 2023-06-02
This document will show you how to locate Google Calendar embed code and how to place it into a KB Document.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 28894
ID: 61934

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

Last updated on 2023-06-01
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.
  • Group: KB User's Guide
  • Views this week: 2
  • Total views: 21477
ID: 89421

KB User's Guide - General Info - Manage Your Favorite Documents (for Internal Site only)

Last updated on 2023-05-26
Designating Favorite docs in your Internal KB is great if you often refer to the same set of docs OR if you often refer users to the same set of docs. All of your "Favorited" documents are easily accessed by using the showmyfavoritedocs "Quick ...
  • Group: KB User's Guide
  • Views this week: 2
  • Total views: 25649
ID: 18630

KB User's Guide - API - What is an API?

Last updated on 2022-06-27
This document provides a general description of what an Application Programming Interface (API) is, as well as some helpful references in learning more about how you can use the KB APIs to pull KB data into other applications.
  • Group: KB User's Guide
  • Views this week: 6
  • Total views: 24888
ID: 29280

KB User's Guide - Documents Tab - TinyMCE Shorthand Codes

Last updated on 2022-04-05
This document explains how to use shorthand codes in the TinyMCE editor to quickly insert LinkDocs, IncludeDocs, and attachments, or to look up users.
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 10512
ID: 114323

KB User's Guide - KB Training - Watch the New Editor Training

Last updated on 2021-11-03
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.
  • Group: KB User's Guide
  • Views this week: 5
  • Total views: 16463
ID: 104509
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