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UWEX Handling Information for DoIT Help Desk

Information for DoIT to handle UWEX student calls

Procedure for assisting UWEX students:

1. Log student issue details and contact information

  - Name, Email, Phone # and brief description of the issue

2. Use issue-specific info here to try to assist the student

3. Forward issue on to UWEX support with a ticket (resolved or not)

UWEX Information

University of Wisconsin Extended Campus (UWEX) is the Online and Continuing/Professional Education arm of University of Wisconsin System that partners with all 26 UW System campuses to develop and offer academic programs in multiple modalities such as Independent Learning and UW Flexible Option.

The Help Desk handles the non-business hours phone support for UWEX customers and is expected to escalate unresolved tickets to their technical support team from 7am-8am and 6:30pm-11pm Mon-Fri and 7am-11pm Sat-Sun

Independent Learning (Stand alone course offerings)

Collaborative Programs (Semester-based)

Masters Bachelors Associate and Certificates
Applied Biotechnology Applied Computing Associate of Arts and Sciences
Cybersecurity Business Management Project Management Certificate
Data Science Health Information Management Technology Certificate in Data Science
Health and Wellness Management Nursing (BSN@Home) Certificate in Sustainable Management
Healthcare Administration Sustainable Management
Information Technology Management

Sustainable Management

Flexible Option Programs (Competency-based)

Bachelors Associate and Certificates
Business Administration Associate of Arts and Sciences
Information Science and Technology Business and Technical Communications Certificate
Diagnostic Imaging Health Care Informatics Certificate
Health Sciences Project Management Certificate
Nursing (RN to BSN) Substance Use Disorders Counselor Certificate

Keywords:*fill in*   Doc ID:118092
Owner:Cory D.Group:UWEX Sandbox
Created:2022-04-21 12:46 CDTUpdated:2022-05-19 10:21 CDT
Sites:UWEX Sandbox
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