Results: 21-40 of 91

KB User's Guide - Document Edit Screen Overview

This document provides users of the KnowledgeBase with a general introduction to the new document edit screen. This new interface is available to all groups as of September 18, 2025 and will eventually replace the original edit screen.

• Group: KB User's Guide
• Views this week: 151
• Total views: 8305

ID: 150385

KB User's Guide - Documents Tab - Viewing Who Last Updated a Document

The Last Updater attribute captures the user who most recently edited or published a document. This is useful in spaces where authors other than the owner may be responsible for making changes, or when other users are responsible for publishing.

• Group: KB User's Guide
• Views this week: 46
• Total views: 30097

ID: 18954

KB User's Guide - Unique Keywords

This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.

• Group: KB User's Guide
• Views this week: 68
• Total views: 35701

ID: 15229

KB User's Guide - Documents Tab - Archived Documents

This document will discuss how to access and manage archived documents.

• Group: KB User's Guide
• Views this week: 95
• Total views: 39029

ID: 36821

KB User's Guide - Documents Tab - Restoring a deleted document

Once a KB doc has been deleted, only someone with "Publish" rights can restore that KB doc back. This doc explains how to restore a deleted doc.

• Group: KB User's Guide
• Views this week: 77
• Total views: 35454

ID: 20682

KB User's Guide - Documents Tab - Scheduling a Future Publish Date

This document explains how you can schedule a document to be published automatically at a specific future date.

• Group: KB User's Guide
• Views this week: 96
• Total views: 43058

ID: 69832

KB User's Guide - Documents Tab - Expired Documents

This document will discuss the Expired document page in the Documents tab.

• Group: KB User's Guide
• Views this week: 97
• Total views: 56513

ID: 15019

KB User's Guide - Documents Tab - Moving a Document to the Trash

While archiving is the main way to retire an unneeded document, there are instances where moving it to the trash may be more appropriate—for example, if the document was created for testing purposes, or if it was a duplicate.

• Group: KB User's Guide
• Views this week: 90
• Total views: 42867

ID: 5724

KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)

This document describes the KB's private share feature and how you can use it to give one-off access to individual internal documents.

• Group: KB User's Guide
• Views this week: 92
• Total views: 40697

ID: 11800

KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents

This document describes the various ways that you can add images and other supplemental files to your KB documents.

• Group: KB User's Guide
• Views this week: 132
• Total views: 66235

ID: 5722

KB User's Guide - Documents Tab - Document Style Guidelines

This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...

• Group: KB User's Guide
• Views this week: 229
• Total views: 94003

ID: 5304

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

This document details the functionality available when viewing a document in read-only mode.

• Group: KB User's Guide
• Views this week: 77
• Total views: 45940

ID: 5251

KB User's Guide - Documents Tab - Using the Include Doc Feature to Restrict Content

This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.

• Group: KB User's Guide
• Views this week: 71
• Total views: 37384

ID: 5236

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Once a document has been deleted, it is moved to the Documents in Trash section. Once there, a document can be purged from your group space entirely. This document explains how to Purge a document found in the Trash queue.

• Group: KB User's Guide
• Views this week: 91
• Total views: 42243

ID: 5245

KB User's Guide - Documents Tab - Request Publishing or Archiving

This document describes how users without publish rights can send a request to a group admin to have a document published or archived.

• Group: KB User's Guide
• Views this week: 104
• Total views: 38109

ID: 36855

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 150
• Total views: 72784

ID: 5235

KB User's Guide - Documents Tab - Image Guidelines

This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.

• Group: KB User's Guide
• Views this week: 200
• Total views: 72300

ID: 4643

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 89
• Total views: 35728

ID: 105

KB User's Guide - Documents Tab - Document Searching and Sorting

The Documents tab includes many ways to search for documents.

• Group: KB User's Guide
• Views this week: 111
• Total views: 46638

ID: 5250

KB User's Guide - Document Edit Screen Transition FAQ

This document answers some common questions about the transition to the new document editing interface in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 79
• Total views: 6360

ID: 152383