KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Scheduling a Future Publish Date

This document explains how you can schedule a document to be published automatically at a specific future date.

• Group: KB User's Guide
• Views this week: 117
• Total views: 40613

ID: 69832

KB User's Guide - Documents Tab - Expired Documents

This document will discuss the Expired document page in the Documents tab.

• Group: KB User's Guide
• Views this week: 148
• Total views: 53170

ID: 15019

KB User's Guide - Documents Tab - Moving a Document to the Trash

While archiving is the main way to retire an unneeded document, there are instances where moving it to the trash may be more appropriate—for example, if the document was created for testing purposes, or if it was a duplicate.

• Group: KB User's Guide
• Views this week: 155
• Total views: 40103

ID: 5724

KB User's Guide - Documents Tab - Shared-private (Privately Shared Docs)

This document describes the KB's private share feature and how you can use it to give one-off access to individual internal documents.

• Group: KB User's Guide
• Views this week: 146
• Total views: 37826

ID: 11800

KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents

This document describes the various ways that you can add images and other supplemental files to your KB documents.

• Group: KB User's Guide
• Views this week: 216
• Total views: 62041

ID: 5722

KB User's Guide - Documents Tab - Document Style Guidelines

This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...

• Group: KB User's Guide
• Views this week: 263
• Total views: 87915

ID: 5304

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

This document details the functionality available when viewing a document in read-only mode.

• Group: KB User's Guide
• Views this week: 141
• Total views: 43248

ID: 5251

KB User's Guide - Documents Tab - Using the Include Doc Feature to Restrict Content

This document will show you how to create a document that is restricted to a subset of your internal users. We will then show you how to embed the document with restricted content into a "container" document which is intended for general consumption.

• Group: KB User's Guide
• Views this week: 91
• Total views: 35583

ID: 5236

KB User's Guide - Documents Tab - Purging Content in Trash Queue Documents

Once a document has been deleted, it is moved to the Documents in Trash section. Once there, a document can be purged from your group space entirely. This document explains how to Purge a document found in the Trash queue.

• Group: KB User's Guide
• Views this week: 126
• Total views: 39685

ID: 5245

KB User's Guide - Documents Tab - Request Publishing or Archiving

This document describes how users without publish rights can send a request to a group admin to have a document published or archived.

• Group: KB User's Guide
• Views this week: 123
• Total views: 35682

ID: 36855

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 184
• Total views: 68873

ID: 5235

KB User's Guide - Documents Tab - Image Guidelines

This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.

• Group: KB User's Guide
• Views this week: 240
• Total views: 67251

ID: 4643

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 92
• Total views: 33413

ID: 105

KB User's Guide - Documents Tab - Document Searching and Sorting

The Documents tab includes many ways to search for documents.

• Group: KB User's Guide
• Views this week: 129
• Total views: 43777

ID: 5250

KB User's Guide - Document Edit Screen Transition FAQ

This document answers some common questions about the transition to the new document editing interface in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 90
• Total views: 4202

ID: 152383

KB User's Guide - Documents Tab - Understanding Document Statuses

This document discusses how each document status is defined.

• Group: KB User's Guide
• Views this week: 116
• Total views: 148966

ID: 5234

KB User's Guide - Documents Tab - Document Review Screen Actions

This document will describe the various action buttons that are available on the document review screen along with their functions.

• Group: KB User's Guide
• Views this week: 88
• Total views: 30330

ID: 19000

KB User's Guide - Documents Tab - Enabling Internal Discussion Feature

The internal discussion feature allows document users and readers to post comments to individual KnowledgeBase (KB) documents. Please note that this feature will only appear when viewing documents internally on your live site.

• Group: KB User's Guide
• Views this week: 97
• Total views: 31313

ID: 12562

KB User's Guide - Documents Tab - Editing a Shared Document

This document describes how the document edit screen will appear when you edit a document that has been shared by another group.

• Group: KB User's Guide
• Views this week: 86
• Total views: 8861

ID: 130402

KB User's Guide - Documents Tab - Document Workflow

This document provides a high-level overview of the different workflows you can set up in your KB space based on authoring permissions.

• Group: KB User's Guide
• Views this week: 162
• Total views: 58919

ID: 8531