News and Announcements

Gmail addresses experiencing difficulties due to recent updates

Posted: 2018-09-19 13:29:27   Expiration: 2018-10-04 11:43:32

Disclaimer: This news item was originally posted on 2018-09-19 13:29:27. Its content may no longer be timely or accurate.

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10/4/18 UPDATE: This has been resolved.

Due to recent Gmail updates, students are reporting trouble with receiving D2L password reset e-mails.

We are working on resolutions to these issues, however, we have some workarounds currently in place:
  1. If you are not receiving a D2L password reset e-mail, please submit a ticket to let us know. Please include the following: new (non-Gmail) e-mail address in the "Your E-mail" section and an explanation that you will need a password reset sent to your non-Gmail e-mail address.
  2. If you are attempting to respond to an e-mail with our team, but are receiving a message indicating that your ticket could not be updated, please submit a new ticket and include a new (non-Gmail) e-mail address in the "Your E-mail" section. Please let us know what happened and we will be happy to work with you in the new e-mail address.

-- UW-Extension - CEOEL: Christy Swartz