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Virtual Lab Connectivity Info
This article will help explain the connection issue users may be experiencing with the Virtual Lab, and what steps to take to retry connecting.
Some Virtual Lab users are reporting intermittent connectivity messages as seen below:
(Windows loading message)
(Windows failed connection message)
(Mac failed connection message)
These messages are sporadic and are not affecting all users at this time. Should you encounter any of the waiting messages above and are not connected into the lab, please try the following:
1) Wait a couple of minutes and try to establish a new connection
If you are unable to connect after a second attempt, please reach out to us by phone at 1-877-724-7883 or submit a ticket on our website.