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Kaltura Unable to Connect Error

This document will walk through how to recover your Kaltura Capture recording and upload it via Canvas.

For Windows Users:

1) Open your file explorer and enable hidden files by selecting "View" and then checking the hidden items box

hidden items


2) Next navigate to the following file path: C:\Users\<Username>\AppData\Local\Kaltura\Capture\Recordings

3) Locate the .mp4 file of your Kaltura recording and move it to a more accessible location such as your Desktop or Documents folder

4) From within Canvas choose the Upload/Record Media tool from the content editor

upload media canvas></p>

<p>
	<br />
</p>

<p><strong>5</strong>) From here you can either drag and drop the .mp4 file into the box or click to browse your computer's file system to select it</p>

<p>
	<br />
</p>

<p>
	<br />
</p>

<p><strong>For Mac Users:</strong></p>

<p><strong>1</strong>) Open your Finder to select "Go" and then "Go to Folder..."</p>

<p>
	<br />
</p>

<p><strong>2</strong>) Next navigate to the following file path: <strong>~/Library/Preferences/Kaltura/Capture/Recordings </strong></p>

<p><strong>3</strong>) <span style=


5From here you can either drag and drop the .mp4 file into the box or click to browse your computer's file system to select it

select file canvas


For Mac Users:

1) Open your Finder to select "Go" and then "Go to Folder..."

go to finder


2) Next navigate to the following file path: ~/Library/Preferences/Kaltura/Capture/Recordings

go to file path


3) Locate the .mp4 file of your Kaltura recording and move it to a more accessible location such as your Desktop or Documents folder

4) From within Canvas choose the Upload/Record Media tool from the content editor

upload media canvas></p>

<p>
	<br />
</p>

<p><strong>5</strong>) From here you can either drag and drop the .mp4 file into the box or click to browse your computer's file system to select it</p>

<p>
	<br />
</p>

<p>
	<br />
</p>

<p><strong>For Mac Users:</strong></p>

<p><strong>1</strong>) Open your Finder to select "Go" and then "Go to Folder..."</p>

<p>
	<br />
</p>

<p><strong>2</strong>) Next navigate to the following file path: <strong>~/Library/Preferences/Kaltura/Capture/Recordings </strong></p>

<p><strong>3</strong>) <span style=


5From here you can either drag and drop the .mp4 file into the box or click to browse your computer's file system to select it

select file canvas




Keywords:kaltura, upload, video, error, capture, unable, connect   Doc ID:110460
Owner:Cory D.Group:Continuing Education, Outreach and E-Learning
Created:2021-04-22 15:35 CDTUpdated:2021-04-22 17:03 CDT
Sites:Continuing Education, Outreach and E-Learning
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