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Accessing the Virtual Lab and How to Get Help

Part B of series outlining how to use the Virtual Lab. This page covers access and support for Virtual Lab use.


Some UWEX programs use the Virtual Lab Infrastructure to create a secure connection between your computer and a virtual Windows desktop in which your program software is installed. This infrastructure uses a non-persistent environment, similar to an in-person computer lab. You will need to install the VMWare Horizon Client to access and use a virtual lab for class assignments and projects that require specialized software applications.

This series of documents contains five important sections of information for students:

  • Virtual Lab System Requirements (Part A
  • Accessing the Virtual Lab and How to Get Help (Part B) (This page)
  • Virtual Lab Installation Instructions (Part C) (Macs click here)
  • Virtual Lab Access and Navigation Instructions (Part D
  • How to Save Work Safely in the Virtual Lab (Part E(Macs click here)

B. Accessing the Virtual Lab and How to Get Help

If you need assistance with accessing the Virtual Lab, please contact Tech Support by calling 877-724-7883 or submitting a ticket on our web page.


For any Virtual Desktop Applications issues (including server-based applications like SQL Server, Eclipse, Solver, Visio, etc., contact your course instructor.




Keywords:Virtual, Lab, Access, Vmware, data, science, applied, computing, horizon   Doc ID:85120
Owner:Christy S.Group:Continuing Education, Outreach and E-Learning
Created:2018-08-22 13:18 CDTUpdated:2020-04-22 10:14 CDT
Sites:Continuing Education, Outreach and E-Learning
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