Internet Connection

Be sure your internet connection is steady. It may be best to connect to your router via an ethernet cable for the duration of the download process.

Common Password Issues

Your Virtual Lab log-in credentials are sent to you via e-mail on the first day of Preview Week of your first semester. If you no longer know your Virtual Lab credentials or need your password reset, please contact our office and we will be happy to help.

If you would like to change your Virtual Lab password, you can do so by clicking the "Send Ctrl+Alt+Del" button in the Virtual Lab once you have logged in. Once you have clicked that, you will be able to choose "Change a Password." Your new password will need to meet the below criteria:

• Cannot reuse a password from the past (24) used passwords.
• Minimum of 7 characters
• It is best to change your password every 90 days
• Password cannot contain any part of the username
• Password meets the minimum complexity requirements:
  • Uppercase letters of European languages (A through Z, with diacritic marks, Greek and Cyrillic characters)
  • Lowercase letters of European languages (a through z, sharp-s, with diacritic marks, Greek and Cyrillic characters)
  • Base 10 digits (0 through 9)
  • Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)

Using a work computer to access the Virtual Lab

• Turn off your VPN. Sometimes, VPNs can interfere with the download and access to the Lab.
• Employer firewalls can interfere with download and access to the Lab as well. Talk to your employer about whether you will need to make any changes or if you will be able to access the Lab within your work network.
• Ensure that you have download rights on your computer. You may need to work with your employer to receive those rights.

Contacting Tech Support

If you need some additional help, contact UWEX Tech Support using either of the below options:

• Submit the form on the Tech Support website.
• Call us at 877-724-7883