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Proctorio Troubleshooting
Your course will contain a link to two resources that may be helpful as you prepare to take your exam in Proctorio.
Click each tab below to learn more.
Check out our walkthrough on how to clear your cache in Chrome.
It is always a good idea to have the fastest, most secure internet connection possible when you take an online exam. If possible, use an ethernet cable to plug directly into your router. Regardless of whether you connect to the internet via wi-fi or through an ethernet cable, it is a good idea to perform an internet speed test before taking your exam.
Proctorio offers a helpful speed test as well as guidelines for what your internet speed should be. Click the link and look for "Upload" and "Download" speed guidelines.
It is a good idea to confirm that your computer and Chrome meet the system requirements that will allow Proctorio to run best. Check out the Proctorio System Requirements page for more information.
If this test uses Proctorio with a third-party site like MyLabsPlus, you may also want to confirm that your Canvas session has not expired. Confirm that you are logged into Canvas in another tab in Chrome. This may be a good time to make sure you have no other tabs or applications running in the background. You'll only want to have Canvas and (if applicable) the site in which you are taking the exam running. Check out our document on MyLabsPlus Exam Help for more information.
