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Adding or Updating Recovery Options in Okta

Okta is the multifactor-authentication service for students accessing the Wisconsin Online Collaboratives' instance of Canvas.


Account recovery options allow you to change your password or verify your identity even if you do not have access to your cell phone.

Page Contents

  • Secondary Email Address
  • Phone Number

    • Access your Okta settings

    1. Log into the Okta Dashboard: myapps.wisconsin.edu
    2. Click on your name in the upper right-hand corner of the Okta Dashboard.
    3. In the dropdown menu, select Settings
    4. Enroll in one or more of the below recovery options.

    Secondary Email Address

    1. Under "Personal Information" click "Edit"
      Edit Ssettings Button
    2. In the box next to "Secondary Email" enter your alternate email address.
      Secondary Email Section
    3. Click on "Save" at the bottom of the "Personal Information" section.
    4. If you are replacing an existing secondary email address additional verification will be required. Please continue with the steps below.
      • Your new secondary email address will display along with a message stating that confirmation is required.
        First Log-in Screen for Secondary Email
      • A "Notice of pending email address change" will be sent to your old secondary email address and to your primary mailbox to notify you that the change is occurring.
        First Login Confirmation Email
      • An email will be sent to the address you entered as your new secondary email. Use the “Confirm email change” link to confirm the email address so it can be added to your Okta profile.
        First Login Confirmation email 2
      • You may need to sign into Okta again to complete the change.
        First Login confirmation email 3

    Phone

    1. Scroll down to "Security Methods"
    2. To the right of "Phone," click on "Set Up."
      Phone Setup
    3. Click on "Set Up" to begin enrolling your phone, you will be forced to re-authenticate before proceeding.
      Phone Setup Second Screen
    4. Select "SMS" to receive a code through text message or "Voice Call" to receive a code through an audio call.
      Phone Setup Verification Choice
    5. Enter the code when prompted.
      Text Code Entry Image
    6. Your phone will now show in your "Security Methods."
      Completed phone setup image

    Keywords:
    Okta, Verify, MFA, multifactor, authentication, recovery 
    Doc ID:
    151609
    Owned by:
    Christy S. in Wisconsin Online Collaboratives
    Created:
    2025-06-10
    Updated:
    2025-08-14
    Sites:
    Wisconsin Online Collaboratives