KB User's Guide - Understanding Access to Documents
Last updated on 2024-07-15
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 112
- Total views: 6780
KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content
Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.- Group: KB User's Guide
- Views this week: 124
- Total views: 39625
KB User's Guide - Unique Keywords
Last updated on 2025-03-26
This document explains how to view a list of unique keywords used in your documents in the KB Admin Tools and on the live site.- Group: KB User's Guide
- Views this week: 95
- Total views: 29697
KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content
Last updated on 2025-02-26
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.- Group: KB User's Guide
- Views this week: 126
- Total views: 47122
KB User's Guide - Documents Tab - Document Style Guidelines
Last updated on 2025-02-25
This style guide lists a set of standards for design and writing of KB documents. This document defines the standards and conventions used in KB User's Guide Documents. These guidelines are provided to ensure that all documents use the same style, ...- Group: KB User's Guide
- Views this week: 200
- Total views: 72401
KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"
Last updated on 2025-02-25
Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.- Group: KB User's Guide
- Views this week: 93
- Total views: 35380
KB Users Guide - Documents Tab - "Recycle a Doc"
Last updated on 2025-02-20
Over time, your KB Admin may Purge documents in the Trash queue for recycling. This document will tell you how those with or without Publish rights may recycle a document,- Group: KB User's Guide
- Views this week: 82
- Total views: 28854
KB User's Guide - Documents Tab - Create a Table of Contents
Last updated on 2025-01-02
A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...- Group: KB User's Guide
- Views this week: 70
- Total views: 8536
KB User's Guide - Documents Tab - Glossary and Glossary Items
Last updated on 2024-11-15
Glossaries are useful to understand the meaning of terms relevant to the contents of of your KB site. The KB glossary is easy to use and there are a few ways to access it and display terms your KB pages.- Group: KB User's Guide
- Views this week: 74
- Total views: 38303
KB User's Guide - KB Training - Watch the New Editor Training
Last updated on 2024-11-15
The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.- Group: KB User's Guide
- Views this week: 90
- Total views: 20959
KB User's Guide - Documents Tab - Creating and Using Document Headers and Footers
Last updated on 2024-11-15
The Page header and Page hooter features allow authors to apply predefined headers and footers to their documents using a simple drop-down menu. Users with publish rights can also define new headers and footers or edit existing options using these ...- Group: KB User's Guide
- Views this week: 91
- Total views: 34912
KB User's Guide - Documents Tab - KB Custom Class Names
Last updated on 2024-11-15
This document lists KB custom tags for your reference. If an author inadvertently uses a class name that the KB uses for custom tags (e.g. class="internal"), it will have unintended results in the KB document. The following is a reference point for ...- Group: KB User's Guide
- Views this week: 109
- Total views: 27028
KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs
Last updated on 2024-10-18
This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.- Group: KB User's Guide
- Views this week: 77
- Total views: 34214
KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents
Last updated on 2024-10-16
This document describes the various ways that you can add images and other supplemental files to your KB documents.- Group: KB User's Guide
- Views this week: 135
- Total views: 54876
KB User's Guide - Documents Tab - Image Guidelines
Last updated on 2024-10-15
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.- Group: KB User's Guide
- Views this week: 174
- Total views: 57361
KB User's Guide - Documents Tab - Attachment Search
Last updated on 2024-10-14
In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.- Group: KB User's Guide
- Views this week: 73
- Total views: 28042
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-10-14
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 134
- Total views: 137742
KB User's Guide - Documents Tab - Editing a Shared Document
Last updated on 2024-10-14
This document describes how the document edit screen will appear when you edit a document that has been shared by another group.- Group: KB User's Guide
- Views this week: 55
- Total views: 6157
KB User's Guide - Documents Tab - Redirect a document via the "See also" field
Last updated on 2024-10-14
This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.- Group: KB User's Guide
- Views this week: 94
- Total views: 31896
KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion
Last updated on 2024-10-14
The Suggest a document link allows users to submit requests for new documentation.- Group: KB User's Guide
- Views this week: 77
- Total views: 40398
Not finding what you are looking for? Suggest a new document be created, or try searching again with multiple search terms.