A digital file designed, like a KB document, so people with visual, physical, cognitive, or hearing impairments can read and navigate it easily using assistive technology like screen readers.

Ensuring that the electronic tools like the KB editor, it's documents, help articles, live group space sites, and learning materials to meet federal accessibility standards so that individuals with disabilities can use them equally and independently.

A KB user with elevated permissions to manage users, groups, live site settings, workflows, and publishing privileges.

A field in the KB Admin tools edit image modal where authors can add a short written description embedded in the code of an image or graphic to explain what the visual item shows and why it matters.

The measurement and tracking of how KB consumers and search engines interact with your help documentation.

A bookmark tool used as a target in a KB document to let readers jump directly to a specific section or heading within a long document without needing to scroll. 

A bridge that allows other software programs to automatically search, read, write, or sync KB articles and data without using the human website interface.

A KB article that is removed from public search results and active viewing, but saved in a back-end storage list for reference or audits.

Lets you find text and keywords inside supported file attachments like PDFs and audio transcripts linked to KB documents, in addition to searching the main article text. 

The specific group of people intended to read, use, and benefit from KB articles.

The process of verifying a user's identity before granting access to internal, restricted, or customer-facing Knowledgebase information.

A KB user or role with permissions to create, edit, and publish documentation such as articles, guides, and FAQs.

The process of verifying a user's identity before granting access to internal, restricted, or customer-facing information. Authentication verifies who a user is (such as logging in with a password or email), authorization decides what files, categories, or administrative settings they can access.