A centralized visual interface located in your KB Home Tab that displays key document count metrics, search data, and status reports about your KB articles in one place.

The system of rules, roles, and processes that keeps your KB site's information accurate, safe, and easy to find.

The hands-on practice of managing, organizing, and maintaining your KB group's content to ensure information remains accurate, trusted, and easy to find.

The process of gathering, converting, and indexing physical or digital files so content becomes searchable and readable within a centralized repository such as your KB Space.

A set of defined processes that help your KB Group obtain, organize, store and deliver information crucial to its operation in the most effective manner possible. The stages of a document’s lifecycle include: creation, publication (site access), categorizing (topics and/or audiences), keywords, metadata tagging, delivery or sharing, repurposing, review and reporting, archiving and / or deletion.

A label that shows where a KB article is in its lifecycle, such as Published, Pending Review, Draft, Archive, etc.

The main address of the support or help center site (e.g., ://wisc.edu).

An early, unfinished version of a KB article whose purpose is to let an author put down raw ideas before editing and revising.