The logical, hierarchical order of title tags (from H1 to H6) that organizes a KB article like a table of contents.

The standard coding language used to structure content and give it meaning inside a knowledge base articles. It uses special markers called tags (like <p> for paragraphs or <h1> for headings) to tell the system and browser how to organize text, insert images, build tables, and create clickable links.

A clickable element in a KB article that lets users jump to related content, specific sections within the same page, or external web resources.