Refers to any supplemental digital assets such as images, audio files, and video clips embedded within or attached to KB articles to helps explain complex ideas and supports different learning styles.

Authors can use the KB editor interface to seamlessly embed hyperlinked text and insert media objects like images or videos. When adding links, it includes strict guardrails to comply with content accessibility guidelines.

Structured data found at the bottom of your live document / or bottom of a document in the KB Admin Tools that describes, organizes, and provides context for your content.

The numbers and data points used to track how well your KB articles and self-service resources perform.

A security process that requires users to provide two or more different verification factors to prove their identity before gaining access to a KB space.