A descriptive keyword or short text label attached to a knowledge article to categorize, organize, and improve its search discoverability.

A controlled, hierarchical list of approved terms used by content creators and site owners to categorize, tag, and organize knowledge documents.

A pre-built structural framework or document layout that guides authors on how to organize, format, and write support articles. Instead of starting with a blank page, document creators use templates so every article shares a uniform design, standard headings, and required metadata.

TinyMCE is the UW KnowledgeBase embedded rich-text editor used to help write, format, and structure support articles. It provides a WYSIWIG "What You See Is What You Get" interface, toolbar controls and an HTML Source mode to edit the raw HTML directly if custom styling is needed.

A specific category or collection of web-based documents, instructions, policies, and technical guides.

The written text version of an audio or video recording.

A security process that requires users to provide two distinct proofs of identity before they can access an account or system.