Backend management features in the KnowledgeBase System used by administrators and authors to create, organize, bulk-import, and control access to documentation.

A monthly meeting of KB administrators and authors led by the central UW KB Team. Attendees often see unreleased new features first and give direct feedback to help guide decisions for the KB platform.

A self-contained, searchable piece of digital content that explains how to solve a specific problem, use a feature, or understand a policy consisting of a title, summary, body, and keywords.

The core accessibility capability that allows users to search, browse, and operate all KB content and interactive features using only a keyboard, entirely without the use of a mouse or trackpad

Specific metadata tags and searchable terms assigned to a KB document to help organize content and match user search queries.

A KB document that provides instructions, answers, or troubleshooting steps to help users solve a specific problem or learn how to use a specific campus service.

The practice of creating, organizing, sharing, maintaining, and improving institutional knowledge.

A centralized library of online help articles, guides, protocols, how-tos, minutes, documentation and more